FAQ

Do you ship internationally?
Yes, we ship to over 200 countries. Please check our Shipping page for more details.

What forms of payment are accepted?
We accept Paypal and all major Credit Cards. All prices are shown in Euro. However, when the card is charged, it will be converted to Japanese Yen at the rate of the time.

 

How do I see the price in my currency?

Click here for Online Currency Converter. You can see an approximate price. Please note that the actual price will be determined at the time of the card process. 

How can I order if an item is out of stock?

You can ask us by using the Contact Form below for "Out of Stock" items. We will reply to you with the latest information on the item. 

Will you confirm receipt of my online order?
You will receive a confirmation email once we have received your order.  Please check all your email folders in the event it has gone to your junk mail.

How can I check the status of an order placed online?
Log into your account, where you can check whether your order is in process or has shipped. Once your order has shipped, you will receive a shipping confirmation email with tracking details.

How can I change or cancel my order?
Please see our Payment/Shipping/Refund page

What if I don't like the product after receiving it, can I return the item?

Please see our Payment/Shipping/Refund page

What shipping method do you use?
We ship directly from our Japan warehouse via Japan Post (EMS), which is an insured, fast and secure shipping method or DHL.  

How do I track my package?
You will receive an email with a link to a tracking number as soon as your order ships.

 

CONTACT

Japanese Knives and More, Japanese Quality and Design

NAGANO GLOBAL LLC

TOKYO, JAPAN

〒182-0021 東京都調布市調布ケ丘1-35-6  電話 042-488-1515 FAX 042-488-1516

1-35-6 Choufugaoka Choufushi, Tokyo 1820021 Japan

ATHENS, GREECE

Ippokrateios Politia, Afidnai  Attica 19014 Greece   +31 6980-134134

www.naganoglobal.com   shopmail@naganoglobal.com​

Facebook   https://www.facebook.com/1132917300055772

© 2019 Nagano Global LLC ALL RIGHTS RESERVED.

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